At Redhead Studios, we prioritize your satisfaction and are committed to providing a straightforward refund process. This policy is compliant with applicable consumer protection laws, including those within the European Union, which grant a 14-day cooling-off period for digital and subscription-based services.

• You may request a full refund within 14 days of your last payment. No questions asked.

• Refunds apply to all subscription plans and one-time purchases, provided the request is submitted within the 14-day window.

To request a refund:

1. Access the “Billing” in your dashboard;

2. Find your subscription and click on
“Help”;

3. In the topic, select “Refund”.

We will process your refund promptly, and the funds will typically be returned to your original payment method within 10 business days, depending on your payment provider.

• Refunds are not available if the request is made after the 14-day window has passed.

This policy complies with the EU Consumer Rights Directive (2011/83/EU) and similar regulations in other jurisdictions that provide a mandatory 14-day refund period for online services and digital goods.

If you are located in a country with stricter refund rights, we will comply with your region’s laws to ensure your consumer rights are protected.

If you have questions about this policy or need assistance, please reach out to us at support@redheadstudios.io.